FAQ: Why Can't I Bid?

First off, apologies that you are here because we know how frustrating it can be when you are unable to bid. Hopefully, this guide can solve the current issues you are having. Let’s get right to it.

A couple of common issues that may cause you to be unable to bid could be that your profile has not been fully completed:

• Make sure that you have completed your profile with your address and phone number.
• Have you verified your account with us?
  • Please visit your profile and complete the verification processes to verify your email, address, and phone number. 
  • Once you have verified all three components, you'll be free to bid on our events. 
• When you created your account, you were sent an email with a link to click to verify your email address. If you haven't previously confirmed your email address, you can request a new confirmation email through your profile (located in the upper right corner of your profile). 
  • If you do not see the email confirmation, you may find the Where's My Email Confirmation page helpful.
• To verify your phone number, visit your profile, and click the verify phone number button (located in the upper right corner of your profile). You will be asked to provide the 6-digit code via a phone call from our automated service or a text message. 
• To verify your phone number, you will be asked to provide the 6-digit code from either a phone call from our automated service or a text message.
• To verify your identity, you will be asked to upload a photo of your government-issued photo ID and a selfie through our secure partner, Stripe. Stripe asks for your consent before collecting and using your biometric information. They'll only use your verification data in accordance with the permissions you grant before starting the verification process, and based on their Privacy Policy.

If the above steps didn’t solve your problem, it's possible that you're using a network that has blocked certain types of internet traffic. This is not uncommon in corporate environments.

Another issue that may be affecting your ability to bid is your computer's clock. If you are noticing strange time increments on your bid timer i.e anything above 00:20, the timer starting at 00:05, just flat out reading 00:00, or maybe the item selling before the timer expires, it likely means your computer’s clock is out of sync. To fix this visit time.gov and look towards the right side of the screen. There you will learn how close you are to the UTC and you can adjust your computer’s clock accordingly. You may also wish to adjust your computer clock to “auto-sync” with the official UTC time. 

If you are still having trouble bidding please contact us.